CONTACT US

If you encounter any problems with your order, please reach out to us directly at slimeshopcafe.hello@gmail.com. We're more than happy to help and find a solution for you.

RETURN POLICY

Due to the nature of our products, all sales are final. We understand that slime is a sensory toy meant for playing, and for health and sanitary reasons, we cannot accept returns or exchanges. Even if the product is unopened, we are unable to process returns for our products. Reach out to us so that we can help find a resolution to any issue you may be experiencing with our products, service, or website.

REFUND/CANCELLATION POLICY

Please keep in mind that our products are unique and limited, often promoted for a limited time, making them non-refundable after purchase. After investigating the situation, and if there is any error on our part, we will arrange store credit or a discount on a future purchase. We want you to have the best experience with our products, so if you have any questions before making a purchase, feel free to reach out to us for assistance. CANCELLATIONS: Order or subscription cancellations, that have not already been shipped out, with be refunded to you LESS any processing and restocking fees. Processing fees are determined by the payment processor that you used for your order, and restocking fees are 10% of your order subtotal, before shipping and taxes.

ALL SALES ARE FINAL

It's important to note that unauthorized purchases are not the responsibility of Slime Shop Cafe, and all sales are considered final. Prices may be subject to change without prior notice. It's important to note that all prices mentioned are effective at the time of purchase, and any alterations will be reflected in real-time. Sales and coupon discounts are specifically applicable to designated products and orders, with terms and conditions clearly outlined on the respective coupons. Please be aware that the business is not responsible for refunding any money after a purchase in the event that prices subsequently drop. Once a transaction is completed, any changes in pricing, including reductions, will not be eligible for reimbursement. Customers are encouraged to make informed decisions and take note of the current prices and terms before finalizing their purchase. Please read all details available on the product's description and any instructions sent with your order on properly using and maintaining your products. We are not responsible for misuse or improper care of our products. Contact us immediately with pictures if possible if any damage has happened during shipping or if there is anything wrong with your order so that we can assist you. We value your satisfaction and want to ensure that you have a delightful shopping experience. If you need any further assistance or have additional questions, please don't hesitate to contact us at our email above or by using the chat bubble on our website.

SHIPPING POLICY

Slime Shop Cafe uses USPS, UPS, and FedX currently and will add more delivery services in the future. Their estimated delivery times are estimates and any package delays will be shown via your tracking number. Slime Shop Cafe does not guarantee a delivery date because we cannot control national emergencies, weather, or delays of our delivery carriers. All orders begin processing on Fridays when we restock, and processing times are 3-4 days. That means that on Friday at 4p PT your order will start to be packaged, it takes about 3-4 BUSINESS days to get your order in a box with a shipping label and drop it off to be delivered. After the processing time period, then starts the delivery period. We ship from California so anyone closer to the East Coast of the U.S. will receive their package sooner than someone in Maine. Prices are also more expensive for delivery destinations further away from California. The average range of delivery prices are from 9 USD to 30 USD. Slime Shop Cafe does not ship outside of the physically connected states of the United States, for now. That means that Hawaii, or Alaska, or the other American owned properties that are not physically connected to the mainland of USA will not get to buy our slimes. We hope to expand that soon though! Order totals (minus tax and shipping) above 75.00 USD get free shipping, yay! Once you place your order online, check your email/text for the delivery tracking number. Use that number to track your order. We kindly request that you review your delivery address thoroughly before confirming your order, as changes to the address cannot be made once the order is placed. Should you encounter any issues with your package or have inquiries about the shipping process, please don't hesitate to reach out to us. Your satisfaction is our priority, and we are here to assist you.

ELECTRONIC COMMUNICATIONS POLICY

We value clear and respectful communication with our customers. Our website chat feature is available Monday to Friday, 9:00 AM to 5:00 PM PST, and sometimes outside of these hours, with responses typically within 30 minutes during these hours. Please keep interactions courteous; inappropriate language will not be tolerated. For privacy, all chat information is confidential. We also send periodic emails about updates, restocks, and special offers—usually 1-2 per week. You can manage your email preferences anytime via responding "Unsubscribe" to our emails. Your privacy is paramount; we never share your email without consent. Thank you for being a valued customer, and we look forward to serving you!

PRIVACY POLICY

HOW WE COLLECT DATA We want you to know how we collect data and use it to enhance your website experience. Rest assured, your privacy is essential to us. We use cookies and other technologies to understand how you use our website and identify any patterns related to your usage. This helps us improve the website and tailor our marketing communications to meet your needs. We may employ session or persistent cookies. Session cookies are stored on your device during your website visit and get automatically deleted when you close your browser. They help direct internet traffic to a nearby server or identify you as you navigate the site. On the other hand, persistent cookies remain on your device after you close your browser and can be read by the website upon your return. We may use persistent cookies to authenticate you, so you don't have to log in again, or to track website traffic using Google Analytics or other providers. Speaking of analytics providers, we work with some fantastic partners like Facebook, Google Analytics, Google Forms, Shopify, TikTok, Pinterest, Meta, and Instagram. You can review their respective cookie policies on their websites. Additionally, we may receive data from third parties like analytics providers or advertising networks such as Google, Facebook, TikTok, or Apple. Please note that some of these third parties may be located outside your jurisdiction. Your trust is of utmost importance to us, and we're committed to ensuring your data is handled responsibly.

COOKIES Cookies play a helpful role here at Slime Shop Cafe, and we want to make sure you understand how they benefit your experience on our website. We do use both persistent and session cookies. But let's explain what these little wonders do for you. Cookies are like tiny files that our site sends to your computer's hard drive through your web browser, but don't worry, we only do this if you allow it. Their magic lies in enabling our systems to recognize your browser and capture certain information to enhance your visit. Here's how they work their wonders: Firstly, they help us remember and process the items in your shopping cart, making your shopping experience seamless and hassle-free. Secondly, cookies save your preferences for future visits, so you won't need to reconfigure everything each time you come back. And last but not least, they help us compile anonymous data about site traffic and interaction. This data is invaluable as it allows us to understand how our site is used and find ways to offer even better experiences and handy tools in the future. So, rest assured that cookies are here to make your time with us more enjoyable and efficient. Of course, if you ever have any concerns or questions about cookies, feel free to reach out to our friendly team. We're always here to help!

YOUR PERSONAL INFORMATION We value your privacy and want to ensure you understand how we collect and use your personal or personally identifiable information ("PII") when you use our website. We're committed to being transparent and protecting your data. The types of PII we may collect and process include: Communication Data: Any communication you send to us through the website, email, or social media. We use this data to communicate with you, provide customer support, keep records of our communication, and respond to legal claims. User Data: Data about how you use the website and any information you post or authorize through the website, such as name, address, country, phone number, and email. This helps us operate the website, authenticate you as a user, deliver relevant content, secure the site, and maintain backups. Technical Data: Information about your use of the website, including IP address, login data, mobile device details, geolocation, and time zone. We use this data for website analysis, traffic routing, administration, location-relevant content, and troubleshooting. Marketing Data: Your preferences in receiving and interacting with our advertisements or content on the website or third-party sites. This helps us offer tailored ads, like remarketing ads, to grow our business and marketing strategy. Personally Sensitive Data: We do not collect any data related to your race, ethnicity, religious beliefs, sex life, political opinions, health, or other sensitive information. We assure you that we will only use your PII for the specific purpose for which it was collected. If we need to use it for a new unrelated purpose, we'll notify you and explain the lawful grounds for such processing. Rest assured that we won't make automated decisions or create profiles about you based on your PII. Your trust matters to us, and we'll always prioritize your privacy. If you have any questions or need further information, feel free to reach out.

MARKETING We love staying in touch with our amazing customers, and we use your information for marketing communications in a couple of different ways. We make sure to respect your privacy and ensure that we're following the right legal grounds for doing so. When it comes to sending you marketing communications, we have two lawful grounds for it. One is your consent, which means you've given us permission to send you exciting updates and information about our goods and services. The other is our legitimate business interests. That means we have a genuine interest in growing our business by sharing our fantastic products with you through advertisements and marketing materials. If you've requested information about our goods or services or agreed to receive marketing communications, we'll definitely be sending you those updates! But we also understand that preferences can change, and that's totally okay. If at any time you wish to stop receiving marketing messages from us, you have the power to do so. Simply follow the opt-out instructions at the bottom of any marketing message you receive from us. Remember, if you opt-out of marketing communications, it won't affect any other purposes for which you provided your personal information. Your privacy and preferences are important to us, so we're here to make sure you're in control of how we communicate with you.

OPTING OUT We want to make sure you have control over your online experience, especially when it comes to personalized ads. You have the option to opt-out of receiving personalized ads from third-party advertisers and ad networks that are part of the Network Advertising Initiative (NAI) or follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising. You can visit the opt-out pages on the NAI website and DAA website to exercise this choice. We believe in transparency, so we want to be upfront with you. Currently, our website is not configured to respond to browser "do-not-track" signals. The reason being that there is no consensus within the advertising industry on what "do not track" exactly means in this context. However, you can still take control by configuring your browser settings. You have the option to reject all cookies or set it to prompt you before a cookie is placed. Your privacy is important to us, and we're here to empower you with choices.

DATA RETENTION Your data is important to us, and we promise to treat it with care and respect. We will keep your personal and personally identifiable information (PII) only for as long as it is necessary to fulfill the purposes for which it was collected, as explained in this Privacy Notice. Plus, we'll ensure compliance with any legal, accounting, or reporting requirements. When it comes to certain types of data, like location data, technical data, usage and interaction data, and marketing data, we'll retain it for as long as it remains relevant to the purposes outlined in this Privacy Notice. We want to make sure that we use this information to continuously improve our services and tailor them to meet your needs. For data related to your user account, public data, and communications, we'll keep them as long as you maintain an account with Slime Shop Cafe. And in some cases, we may need to hold onto this data for extended periods to fulfill our legal obligations, like preserving electronic evidence or complying with preservation orders. Your privacy is vital to us, and we're dedicated to being transparent and responsible custodians of your data. If you have any questions or need further clarification, don't hesitate to get in touch with our privacy team. We're here to help and make sure your data is in safe hands!

THIRD-PARTY DATA SHARING We want to make sure you're aware of something important: our website may contain links to third-party websites and applications. If you click on these links, you might end up sharing data with those third parties. It's essential to know that Slime Shop Cafe doesn't have control over these external links, and we encourage you to take a moment and review their privacy policies. Your privacy is essential to us, and we always strive to protect your information. But when you venture into third-party territory, their rules and practices may differ from ours. So, we want you to be well-informed and make the best decisions for yourself. If you have any questions or concerns about third-party links or their privacy practices, please don't hesitate to reach out to us. We're here to help and ensure your online experience is a safe and pleasant one!

YOUR RIGHTS We want you to feel in control of your personal information, so we're happy to let you know that you have certain rights when it comes to how we handle your data. According to the law, you have the right to request access to your personal or personally identifiable information (PII) for rectification, correction, erasure, transfer, or restriction. You can also object to how we process your data or withdraw your consent at any time. Exercising these rights is easy. Just reach out to Slime Shop Cafe's Data Protection Officer, whose contact details are provided in this Privacy Notice. We'll be more than happy to assist you and ensure that your requests are addressed promptly. The best part is, you won't be charged any fees to access your PII or to exercise your rights. We're here to make the process smooth and hassle-free for you. However, in certain exceptional cases where a request is unreasonable or excessive, we may charge a reasonable fee. But don't worry, we'll always let you know in advance. To ensure the security of your information, we may need to verify your identity before proceeding with your request. It's just an extra layer of protection to make sure that your data stays safe and private. Rest assured, we'll make every effort to respond to your legitimate requests within thirty (30) days. Your privacy matters to us, and we're committed to being transparent and accommodating. So, if you ever have any questions or need assistance with your data, feel free to get in touch. We're here to help and make sure you're in control of your information!

SHARING YOUR INFORMATION At Slime Shop Cafe, we believe in transparency, so we want to be clear about when we may disclose your information. Here are the scenarios where we might share your PII: Service Providers: We work with trusted service providers who assist us with various aspects of our operations, like information technology, cloud storage, or administrative services. Rest assured, we make sure these providers treat your data with the same care we do. Product Fulfillment: To deliver our wonderful products to you, we collaborate with distributors, warehouses, or wholesalers who help us fulfill your orders efficiently and accurately. Professional Advisors: We may share your information with our accountants, auditors, insurers, or attorneys to ensure we're doing everything by the book and to safeguard our interests. Legal Obligations: If required by law or faced with a subpoena or court order, we might need to disclose your data to law enforcement agencies. Our priority here is protecting our personnel, property, and the safety of everyone involved. Government Reporting: Sometimes, we need to report our processing activities to government bodies, but we always do this responsibly and in compliance with relevant regulations. Business Transfers: In case of any business changes, such as a sale, transfer, or merger, we may transfer your PII to third parties involved. But don't worry, we ensure they maintain the same level of respect and protection for your data as we do. At Slime Shop Cafe, we value your privacy, and we only share your information when necessary to provide you with the best service possible. If you have any questions or concerns about how we handle your data, please don't hesitate to get in touch with our Data Protection Officer as disclosed in this Privacy Notice. We're here to ensure your information is in safe hands!

PROTECTING YOUR DATA Your privacy and security are our utmost priority. We take every precaution to safeguard your personal information, especially when you place an order with us. Rest assured, we've put in place a variety of security measures to keep your data safe and sound. While we do our best to maintain the safety of your information, it's important to remember that no security measures are entirely foolproof, and there are always some inherent risks. But don't worry, in the unlikely event of any breach of your PII or our security measures, we'll promptly notify you and any regulatory authorities as required by law. To ensure the utmost protection of your PII, we grant access only to our trusted employees and service providers who genuinely need to know or access your information for the purposes of serving you better. You can count on us to handle your data responsibly and with the utmost care. Your privacy is of utmost importance to us, and we strive to maintain a secure environment for your personal information. If you have any concerns or questions about our data security measures, don't hesitate to reach out. We're here to keep your information safe and provide you with peace of mind while shopping with Slime Shop Cafe!

CALIFORNIA RESIDENTS California residents! We want to ensure you know your privacy rights when using our website, especially if you are a resident of the State of California. We take privacy seriously, and we're happy to provide you with all the details you need about the collection and usage of your personal and personally identifiable information (PII) through our website. Here's a table that summarizes the categories of PII we collect, some examples, and whether we collect them: A. Identifiers Real name, alias, nickname, email address, IP address, etc. YES B. Personal Information Name, signature, address, phone number, financial info YES D. Commercial What products are purchased, how many, when , ect. YES F. Internet or Network Activity Browsing history, interaction with the site, or ads on other platforms. YES G. Geolocation Data Physical location or movements YES We gather this information directly from you when you complete forms on our website or during transactions and inquiries related to our products. Additionally, we may collect some of this data indirectly while observing your website interactions and through authorized third parties or service providers. As a California resident, you have the right to request access to the PII we collect, and whether and how we disclose or sell it. You may also ask us to delete any personal information we've collected from you. If you wish to opt-out of the sale of your personal information, you can contact us or look for the "Do Not Sell My Personal Information" or "Do Not Sell My Info" link or icon associated with advertisements. Please note that even if you opt-out, you may still receive interest-based ads. To submit a request or designate an authorized agent for disclosure or deletion of your personal information, just reach out to us via email at privacy@SlimeShopCafe.com or send us a letter to the address provided below. We may need to verify your request, so make sure to include relevant information to confirm your identity. Privacy Officer @ Art Shop Cafe, LLC dba “Slime Shop Cafe”, 2108 N St STE N, Sacramento CA 95816-5712, SlimeShopCafe.hello@gmail.com We respect your rights, and as a California resident, you won't receive any discriminatory treatment from us for exercising these rights. So, if you have any questions or requests, don't hesitate to reach out. Your privacy matters to us!

NEVADA RESIDENTS Nevada residents! We want you to know that we value your privacy, and we're here to make sure your personal information is handled just the way you want. While we don't sell your PII to third parties for resale or licensing purposes, we're happy to accommodate any requests you may have. If you're a resident of Nevada and you'd like to limit the sale of your PII to third parties, simply shoot us an email at privacy@SlimeShopCafe.com with the subject line "Nevada Do Not Sell Request." Don't forget to include your name, address, and user account information in the email. We'll make sure to take care of your request promptly. Your privacy matters to us, and we want to ensure you feel in control of your personal information. If you have any other questions or concerns, feel free to reach out anytime.

VIRGINIA RESIDENTS Virginia residents! We wanted to let you know that Slime Shop Cafe respects your privacy and takes data protection seriously. As of now, the Virginia Consumer Data Protection Act (VCDPA) does not apply to Slime Shop Cafe's collection and use of PII. We don't control or process the personal data of at least 100,000 Virginia residents, nor do we control or process the personal data of at least 25,000 Virginia residents while deriving more than 50% of our gross revenue from the sale of personal data. Because of this, you can rest assured that your personal information is handled responsibly and in accordance with our privacy practices. Your trust is essential to us, and we're committed to keeping your data safe and secure. If you have any questions or concerns regarding your privacy or anything else, please feel free to reach out to us anytime. We're here to assist you in any way we can!

PRIVACY NOTICE CHANGES Hey there! We wanted to keep you in the loop about any changes to our Privacy Notice. Whenever we make updates, you'll be the first to know! We'll post these changes right here on the website and other relevant places. We always want to make sure you're informed and comfortable with how we handle your information. By continuing to use the Slime Shop Cafe website after we've made any changes, you're telling us that you agree with the updated practices described in the revised Privacy Notice. Your privacy is essential to us, and we're committed to keeping you in the loop every step of the way. If you ever have any questions or concerns, just give us a shout.

CONTACT US
We're here to assist you with any questions or concerns you may have about our Privacy Notice or how we handle your Personal Information. Feel free to drop us an email at SlimeShopCafe.hello@gmail.com, and our friendly team will get back to you as soon as possible. Your privacy matters to us, and we want to make sure you're well-informed and comfortable with how we protect and use your information.

TERMS OF SERVICE

Hey there! Welcome to our website operated by Art Shop Cafe LLC, affectionately known as "Slime Shop Cafe." We're thrilled to have you here as part of our wonderful community. We want to make sure you have a fantastic experience with us, so we kindly ask you to read and accept our Terms of Service. By visiting our site or making a purchase, you become part of our "Service" and agree to be bound by these Terms, including any additional conditions and policies mentioned here. It's crucial to take a moment to go through these Terms of Service carefully before exploring our website. Your use of our site is subject to your acceptance of these terms and conditions. If you're not on board with all the aspects, then unfortunately, accessing the website, making purchases, or using any of our services might not be possible for you. From time to time, we might introduce new features or tools to enhance your experience. These, too, will be governed by our Terms of Service. We'll keep you in the loop with any changes by providing email notices, so be sure to check your inbox if you've opted in for communications from us. We've partnered with Shopify Inc. to host our online e-commerce platform, allowing us to offer you a seamless shopping experience with our products and services. Before we proceed, there's an important notice about arbitration and class action waiver in our Terms of Service. It's there to address any disputes that may arise. Rest assured, we're always here to assist and resolve any issues to ensure your satisfaction. Lastly, we want you to be fully aware of the disclaimer of warranties and limitation of liability mentioned in Section 11 of our Terms. Take a moment to review it before making any purchases, as we want you to have a clear understanding of your rights and responsibilities. Thank you for being a part of the Slime Shop Cafe family. If you have any questions or need further clarification, feel free to reach out to us at any time. Happy browsing and shopping!

i. USING OUR WEBSITE Let's dive into the Online Store Terms, shall we? First things first, our website is open to those who are eighteen (18) years old or older. So, if you're using our site, we kindly ask that you confirm your age and ensure you're of sound mind to agree to these awesome Terms of Service. If you happen to be using our website on behalf of a business or third party, no worries! Just make sure you have the proper authority to represent them and agree to these terms on their behalf. We want everyone to have a great experience, so we ask you to use our website for its intended purposes and in compliance with the law, regulations, and all that good stuff. Plus, you're responsible for any breach of these Terms. We kindly ask you not to mess around with our website using any sneaky tricks or automated means. Also, collecting personal info without permission is a big no, and let's keep the content positive and respectful – no harmful or offensive content. Just to be clear, don't try to reverse-engineer, decompile, or do anything funky to our website. And of course, let's play fair and not encourage others to violate these terms either. Refer to the following list for more details on some examples that we are talking about not doing; Attempting to access the website other than through a standard web browser unless you have been permitted to do so by us through a separate, written agreement (this restriction does not apply to search engines that comply with our robots.txt file); We want to make sure our website stays awesome for everyone, so here are some things we kindly ask you not to do: Don't try to access the website using automated means, except for search engines that follow our robots.txt file. Please don't try to get around our technological protection measures – let's keep things secure. It's important not to post or transmit content that aims to collect personal information from users or third parties without permission. Let's keep the website running smoothly by not disrupting or interfering with it, its servers, or networks. Reproducing, selling, reselling, duplicating, or trading our website or its content is a no-go. We want everyone to enjoy our website, so don't try to divert customers to other sites or services. Unsolicited or unauthorized communications to users or third parties are not cool, so let's avoid that. Please be mindful of the content you transmit to the website – let's keep it accurate and respectful. Let's not try to reverse engineer, decompile, translate, or disassemble the website or its content. Lastly, let's all play fair and not encourage others to violate these Terms of Service. Remember, we have the right to make changes or refuse service if needed. But hey, we're all about a positive and fun experience!

ii. BASIC CONDITIONS We want to make sure you have a great experience using our website, so we have some important conditions to cover: The use of our website and products are limited to the license granted under these Terms of Service. Please stick to the authorized ways of using our website and products as outlined here. Slime Shop Cafe owns and uses the website, along with its trademarks and content, including the Slime Shop Cafe trademark. Without our prior written approval, you can't use the website, its trademarks, or its content. We provide you with a limited, non-exclusive, non-sublicensable, non-assignable, revocable, and royalty-free license to use the website for its intended purposes. This means you can't reproduce, create derivative works, distribute copies of, publicly perform, or publicly display the website without our permission. The selection, arrangement, and layout of the website are the sole and exclusive property of Slime Shop Cafe. Unauthorized copying, public display, public performance, distribution, or derivation of any part of the website is strictly prohibited. We just want to ensure that everything is used appropriately, so we can maintain a fun and safe online environment for all users.

iii. GENERAL INFORMATION We want to make sure you have all the right information, so let's cover a few important points: While we do our best to provide accurate and up-to-date information on this site, we can't guarantee that everything will always be 100% accurate, complete, or current. The material on this site is meant for general information purposes only. It's a great starting point, but for important decisions, we recommend consulting more reliable and timely sources of information. If you choose to rely on the material presented here, please be aware that it's at your own risk. We want you to be well-informed, but ultimately, you're responsible for your decisions. Sometimes, you might come across historical information on this site. Keep in mind that historical information may not be current, and it's there for reference purposes only. Remember, we're here to help, and we want you to have a positive experience with us.

iv. PURCHASES We want to make the ordering and payment process as easy and transparent as possible. When you place an order through our website, payment must be made at the time of ordering. The prices you see on the website are an invitation to start the process, and a contract will be formed only when we accept your order by shipping the goods. PRICING ERRORS If there happens to be any pricing errors, don't worry, it won't create a contract between us. We're committed to promptly fixing any pricing errors on the website if they are found to exist. Keep in mind that each of our products/services are priced uniquely according to their cost of production and other factors, and similar looking products may have different prices. TAXES/TARIFF/DUTY Please note that you are responsible for paying any applicable taxes or charges imposed by any governmental entity in connection with your purchase. All costs and fees are quoted and payable in United States Dollars. If there are any foreign transaction fees or other charges from your financial institution or our payment processor, those are your responsibility as well. If you're an international customer, please note that you'll be responsible for any tariffs or import fees. REFUND/CHARGEBACKS To maintain a smooth transaction process, please don't initiate any chargebacks to Slime Shop Cafe without our prior written authorization. If you do, you will be responsible for any costs associated with those chargebacks. We aim to provide you with excellent service, and these terms help us ensure a fair and hassle-free experience for all our valued customers.

v. BILLING ACCOUNT RIGHT TO REFUSE SERVICE Please understand that we reserve the right to refuse any order you place with us. Our goal is to provide the best service possible, and sometimes we may need to limit or cancel quantities purchased per person, household, or order. This could include orders made under the same customer account, the same credit card, or using the same billing and shipping address. If we make any changes or cancel an order, we'll do our best to notify you by contacting the email, billing address, and phone number you provided during the order process. Our aim is to make sure you stay informed. YOUR BILLING INFORMATION To make sure everything runs smoothly, we kindly ask you to provide current, complete, and accurate purchase and account information when making any purchases from our store. It's essential for us to have the right details, including your email address and credit card information, so we can complete your transactions and reach out to you when needed. If there are any updates or changes to your information, please be sure to promptly update your account. By following these guidelines, we can create a positive shopping experience for you and all our customers. Your cooperation in providing accurate information will help us serve you better.

vi. SHIPPING & RETURNS We're here to assist you with any questions or concerns you may have about your order. If there's an issue, don't worry; we've got your back! CONTACT US If you encounter any problems with your order, please reach out to us directly at slimeshopcafe.hello@gmail.com. We're more than happy to help and find a solution for you. RETURN POLICY Now, let's talk about our return policy. Due to the nature of our products, all sales are final. We understand that slime is a sensory toy meant for playing, and for health and sanitary reasons, we cannot accept returns or exchanges. Even if the product is unopened, we are unable to process returns for our products. Reach out to us so that we can help find a resolution to any issue you may be experiencing with our products, service, or website. REFUND POLICY Please keep in mind that our products are unique and limited, often promoted for a limited time, making them non-refundable after purchase. After investigating the situation, and if there is any error on our part, we will apologize and arrange some calculated store credit. We want you to have the best experience with our products, so if you have any questions before making a purchase, feel free to reach out to us for assistance. SHIPPING ADDRESS ERRORS If an incorrect address is provided and the slime is shipped there, we will not be responsible for shipping costs or retrieval. ALL SALES ARE FINAL Lastly, it's important to note that unauthorized purchases are not the responsibility of Slime Shop Cafe, and all sales are considered final. We value your satisfaction and want to ensure you have a delightful shopping experience. If you need any further assistance or have additional questions, please don't hesitate to contact us at our email above or by using the chat bubble on our website.

vii. PRODUCT CONDITION, USE & CARE We're thrilled about your interest in our slime, and we hope you'll love it just as much as we do! To make sure you have the best experience with our products, please take a moment to read through these guidelines: DO NOT EAT SLIME Slime Is NOT Edible: Our slime is intended for tactile and sensory play only, not for consumption. Keep it away from young children (under 7 years old) (provide parental guidance for any young children), pets, furniture, clothes, and avoid contact with your face, hair, and clothing. HOW TO CLEAN UP SLIME Cleaning up slime is a breeze with the right approach. Here are some general tips to help you out: Vinegar and Water: Mix some vinegar with water, or you can use diluted citric acid. These solutions work great for removing slime from surfaces. Test it Out: Before going all-in, test a small, inconspicuous section of the surface to make sure the cleaning solution won't cause any issues. Follow Product Directions: If you decide to use a specific cleaning product, be sure to follow the directions on the label. They know best! Use Precautions: Take note of any precautions mentioned on the cleaning product you choose. Safety first! Discretion and Caution: Clean up slime at your own discretion and with a bit of caution. GENERAL SLIME INFORMATION & WARNINGS Fragrances and Textures: Slime preferences, like fragrances and textures, can be highly personal. For this reason, we can't offer refunds based on personal preferences. However, if you have concerns about the texture not meeting your expectations, feel free to email us at SlimeShopCafe.hello@gmail.com, and we'll do our best to address your concerns. Sticky Slime: If your slime arrives sticky due to heat during transit, don't worry! Follow the reactivator’s label directions provided with your order to re-activate the slime. Safety First: Avoid direct contact with slime if you're sensitive to fragrances or household items like lotions or glycerin. If you experience slight irritation while playing with slime, try using non-latex gloves while playing with slime or stop use. If a severe allergic reaction happens please dial 911 (or your country’s emergency number), or contact your local poison center, doctor, or hospital for guidance and treatment if needed. Borax Content: Please be aware that all our slimes are made with borax and other ingredients that create the boric acid ion. In addition to these guidelines, we'd like to emphasize some safety precautions for using our slime and its accessories: Do Not Eat Slime: It's not meant for consumption, so please keep it away from your mouth. Keep Away from Pets: Slime isn't safe for pets, so store it where they can't reach it. Adult Supervision: If children use the slime, supervise them, especially young kids. Do Not Microwave: Avoid putting the slime in the microwave or exposing it to extreme heat. Avoid Eye Contact: If slime or its activator gets into your eyes, rinse thoroughly and seek medical attention if needed. No Commercial Use: Our slime is for personal use only and shouldn't be used for commercial purposes without permission. An exception is reviewing our product on a monetized social media channel using the #SlimeShopCafe tag. Proper Storage: Keep slime and accessories in airtight containers when not in use. Sensitivities and Allergies: If you're sensitive to borax or sodium bicarbonate, consult a medical professional before using our products. Responsible Disposal: Follow local waste disposal guidelines for slime and its accessories. Your safety and satisfaction are our top priorities. If you have any questions or concerns, please reach out to us.

viii. THIRD-PARTY LINKS & APPS We want to make sure you have all the information you need, so here are some points to keep in mind: Third-Party Content: Our Service may include content, products, or services from third-parties. These links might take you to websites that are not affiliated with us. Not Responsible for Third-Party Content: We want to be upfront – we're not responsible for examining or evaluating the content or accuracy of these third-party materials. No Liability: We won't have any liability or responsibility for third-party materials, websites, or any other products or services from them. Use at Your Own Risk: Any transactions you make with third-party websites are at your own risk. We're not liable for any harm or damages related to those transactions. Check Policies: It's always a good idea to review the policies and practices of third-party websites before engaging in any transactions with them. Contact Third-Parties: If you have any complaints, claims, concerns, or questions about products from third-parties, please get in touch with them directly.

ix. USER GENERATED CONTENT We love hearing from you, whether it's contest entries or creative ideas you want to share! Here's what you should know about your comments and content: Your Agreement: By sending us comments, you agree that we have the right to use them freely in any medium, without restrictions. This means we can edit, copy, publish, distribute, translate, and more. No Obligation: We're not obligated to keep your comments confidential, pay you for them, or respond to them. Monitoring Content: While we may monitor content, we have no obligation to do so. We may edit or remove content that we find objectionable or violates our Terms of Service. Respect Others' Rights: Please make sure your comments don't violate any third-party rights, such as copyright, trademark, privacy, or personal rights. No Unlawful Content: Your comments should not contain unlawful, abusive, or obscene material, or any harmful computer viruses or malware. Be Honest: Use your real email address and don't pretend to be someone else when leaving comments. Your Responsibility: You are solely responsible for the comments you make and their accuracy. No Liability: We are not liable for any comments posted by you or any third-party. We appreciate your input and value your contributions. Together, we can create a positive and respectful community. If you have any questions or concerns, feel free to reach out to us. Happy sharing!

x. PRIVACY POLICY When you provide your personal information through our store, we want you to know that it's handled with care and governed by our Privacy Policy. Your privacy is essential to us, and we encourage you to take a look at our Privacy Policy to learn more about how we protect and use your data. If you have any questions or concerns about your privacy or anything else, feel free to reach out. We're here to help and ensure that your shopping experience with us is safe and enjoyable!

xi. CALIFORNIA RESIDENTS Hey there, California Residents! We want to make sure we comply with California's Proposition 65 labeling law, which is why we're providing this important warning. Your safety is our top priority, and we believe in transparency and keeping you informed. California's Proposition 65 requires us to notify you if any of our products sold through the website exceed the "no significant risk" level or contain any chemicals listed by the State of California. While some of our products may be below the "no significant risk" level or may not contain any listed chemicals at all, we believe it's better to be safe and inform you about this. So, here's the notice: Some products sold through the Website may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. We care about your well-being, so we recommend washing your hands after handling any products purchased through the Website and keeping all products away from children. If you want to learn more about Proposition 65, you can visit the official website: https://www.p65warnings.ca.gov/. Your health and safety matter to us, and we appreciate your understanding. If you have any questions or concerns, don't hesitate to reach out. We're here to help! Take care and stay safe!

xii. DISCLAIMER We want to make sure you're aware of some important points about using our website and purchasing products through it. Your satisfaction and safety are essential to us, so we want to be clear and transparent. Firstly, please note that the website is provided on an "as-is" basis, without any warranties, such as title, merchantability, accuracy, fitness for a particular purpose, security, or non-infringement. We strive to provide a smooth experience, but we can't be held responsible for any claims, damages, charges, or fees related to your use of the website. We value your trust and privacy, and it's essential to acknowledge that your use of the website is at your own risk. When it comes to products purchased through the website, they are also provided on an "as-is" basis, and we expressly disclaim any responsibility for any damage, injury, harm, cost, expense, or liability related to their use or misuse. While we take great care in offering quality products, we cannot guarantee their fitness for a particular purpose, accuracy, or other implied warranties. In case any issues arise, we won't be liable to you under any legal theory, be it warranty, contract, strict liability, tort, or negligence. Whether it's personal injury, damage to property, loss of business, income, or any other type of damages, please understand that you purchase products through the website at your own risk. We recommend to use standard precautions to protect yourself and and your surroundings when using our products and using our website. Your safety and satisfaction are our top priorities. If you have any questions or concerns, please don't hesitate to reach out to us. We're here to assist you and ensure you have a positive experience with us. Thank you for being a part of our community, and we hope you enjoy your time with Slime Shop Cafe!

xiii. INDEMNIFICATION We want to make sure you're aware of our indemnification policy, which is an important part of our Terms of Service. Indemnification means that you agree to protect and hold harmless Slime Shop Cafe and its officers, shareholders, directors, employees, subsidiaries, affiliates, and representatives from any and all losses. This includes costs and attorneys' fees, arising from various situations such as; your use of the website, your purchase of products through the website, your use or misuse of products obtained through the website, your violation of any term or condition of these Terms of Service, your violation of the rights of third parties, including intellectual property rights or other personal or proprietary rights, your violation of any law, statute, ordinance, regulation, or treaty, whether local, state, provincial, national, or international We believe in transparency and fairness, so we want you to know that this indemnification is in place to protect all parties involved. It ensures that everyone is responsible for their actions and respects the rights of others. Please note that your obligation to defend Slime Shop Cafe doesn't give you the ability to control our defense. We reserve the right to handle our defense, including our choice of legal counsel and whether to litigate or settle a claim subject to indemnification. If you have any questions or concerns about this policy, don't hesitate to reach out to us. We're here to help and ensure a positive and safe experience for all our users. Thank you for being a part of our community, and we appreciate your understanding of our indemnification policy.

xiv. DISPUTE RESOLUTION You and Art Shop Cafe, dba “Slime Shop Cafe” are both committed to resolving any disputes or issues in a fair and efficient manner. Therefore, we agree that any dispute arising from these Terms of Service or your use of the website, including purchases made through the website, will be governed by the laws of the State of California, without considering its conflict of laws rules. It's important to note that the United Nations Convention on the International Sale of Goods will not apply to the validity, interpretation, and performance of these Terms of Service. In the event of a dispute or controversy related to these Terms of Use, your use of the website, or the products purchased through the website, both parties agree to seek resolution through final and binding arbitration in accordance with the Federal Arbitration Act. The arbitration will be conducted in Sacramento, California, or, if both parties agree, through telephone, online, or written submissions alone. The American Arbitration Association ("AAA") will administer the arbitration under the then-current Commercial Arbitration Rules, with one arbitrator appointed in accordance with those rules. Rest assured that the arbitration process will be independent and impartial. This arbitration will be conducted in English, and the decision of the arbitrator will be final and binding on both parties. The judgment on any award rendered by the arbitrator may be entered in any court with jurisdiction. It's important to note that nothing in this section will prevent either party from seeking immediate injunctive relief from any court with competent jurisdiction. Any such request for injunctive relief shall not be considered a waiver of the right to arbitrate. Throughout the arbitration process, both parties will keep all awards and confidential information confidential, except as required by a legal duty or to protect or pursue a legal right. The prevailing party in the arbitration will be awarded all fees and expenses, including reasonable attorney's fees. It's important to emphasize that any dispute resolution proceeding arising from this agreement or the purchase or use of items from or through the website, whether in arbitration or otherwise, shall be conducted solely on an individual basis. Class action and representative action procedures shall not be applied to any arbitration pursuant to these Terms. Furthermore, any claims must be brought within one year of each applicable purchase or will otherwise be barred. Our intention is to provide a fair and transparent resolution process, and we value your understanding of these terms. If you have any questions or concerns, please feel free to contact us. Thank you for being part of our community, and we look forward to serving you in the best possible way.

xv. SEVERABILITY OF TERMS In the unlikely event that any provision of these Terms of Service is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, rest assured that the other provisions of these Terms will still remain fully valid and enforceable to the fullest extent allowed by applicable law. Our commitment to upholding the remaining provisions of these Terms of Service remains steadfast. Should a court determine that any particular provision is unenforceable, that portion will be deemed to be severed from these Terms, but the rest of the Terms will continue to be in effect and fully enforceable. Our goal is to ensure that your rights and our obligations under these Terms are upheld and respected in every way possible. We take the enforceability and validity of these Terms seriously, and we have designed them with the intent to comply with all applicable laws and regulations. Our primary aim is to provide a fair and transparent agreement that governs your use of our website and services, while also safeguarding our rights as a business. If you have any questions or concerns about these Terms of Service, please don't hesitate to reach out to us. We value your understanding and cooperation as we strive to create a positive and trustworthy environment for all our users. Thank you for being a part of our community, and we appreciate your continued support.

xvi. SURVIVABILITY OF TERMS Rest assured that the commitments and responsibilities you undertake under these Terms of Service will continue to remain valid and in effect even after the termination of your use of the website. Your representations, warranties, duties, and covenants made during your time as a user of Slime Shop Cafe will carry on beyond the conclusion of these Terms. Your obligation to indemnify and defend Slime Shop Cafe, as well as any other assurances and guarantees you have provided during your interactions with our website, will persist beyond the conclusion of these Terms of Service. We value the trust you place in us and want to ensure that our commitment to maintaining a secure and reliable environment extends beyond the immediate duration of your use. By upholding these representations and commitments, we can foster a positive and lasting relationship with you, our valued user. We appreciate your understanding of the importance of these ongoing obligations, as they play a crucial role in safeguarding both your interests and the interests of Slime Shop Cafe. If you have any questions or need further clarification regarding these post-termination provisions, feel free to reach out to our customer support team. We are here to assist you and ensure a seamless experience throughout your journey with Slime Shop Cafe. Thank you for your continued trust and support.

xvii. INTERPRETATION OF TERMS Both parties involved in these Terms of Service have contributed to its drafting, and it is intended to reflect a fair and mutual agreement between us. As we embark on this collaborative journey, we want to emphasize that the terms and conditions laid out here are not meant to be interpreted solely against one party, including the drafter. The language and provisions within these Terms have been carefully crafted to ensure clarity and understanding for both you and Slime Shop Cafe. Our aim is to maintain transparency and open communication throughout our relationship, and we believe that these Terms serve that purpose. We encourage open dialogue and welcome any questions or concerns you may have regarding these Terms of Service. By working together and fostering a spirit of cooperation, we can build a strong foundation for a positive and fulfilling experience on our platform. At Slime Shop Cafe, we value our relationship with each user, and we strive to create an environment where trust and fairness prevail. If you require further information or assistance in understanding any aspect of these Terms, please do not hesitate to contact us. Thank you for choosing Slime Shop Cafe as your destination for all things slime-related. We look forward to providing you with an exceptional experience and a community where creativity and enjoyment thrive.

xviii. ASSIGNMENT OF RIGHTS We want to ensure transparency and clarity in our relationship with you. Your rights and duties under these Terms of Service are personal and not transferable. You are expressly prohibited from assigning them to any third party. On the other hand, as Slime Shop Cafe, we reserve the right to assign our rights and duties under these Terms, which may occur in situations like a change in ownership or business restructuring. Rest assured, any assignment or transfer will not impact your rights or obligations under these Terms. We remain dedicated to providing you with exceptional service and support, and our team is always available to address any questions or concerns you may have. In summary, you cannot assign your rights and duties, but we reserve the right to do so. Your satisfaction and trust are our top priorities, and we are committed to maintaining a strong and beneficial relationship with you.

xix. ASSIGNMENT OF RIGHTS We value clear communication and mutual understanding in our interactions. Therefore, any waiver or consent to a term or condition of these Terms of Service must be provided in writing and signed by the party to be charged. This ensures that any exceptions or modifications are clearly documented and agreed upon by both parties, fostering a transparent and trustworthy relationship. These Terms of Service embody our complete understanding and agreement, encompassing all aspects of our association. They prevail over any previous agreements or representations made between us, consolidating all relevant terms into a comprehensive document. By having these Terms in place, we aim to maintain a fair and harmonious partnership, fostering a sense of reliability and confidence for both you and Slime Shop Cafe. If you have any questions or require further clarifications, our team is here to assist you promptly and professionally.

xx. CONTACT US If you have any inquiries or need clarification regarding our Terms of Service, please don't hesitate to reach out to us at SlimeShopCafe.hello@gmail.com. Our dedicated team is here to assist you with any questions you may have in a prompt and friendly manner. We believe in open communication and want to ensure that you have a clear understanding of our policies and terms, so feel free to contact us anytime, and we'll be more than happy to help. Happy slime adventures!

Contact

Returns

Refunds

Shipping

Opting Out

California Residents

Nevada Residents

Virginia Residents

Slime Bucks

SLIME BUCKS

Start earning points and redeem them for exciting rewards with our Slime Bucks loyalty program! Whether you’re purchasing products, engaging with our site, or celebrating your birthday, there are plenty of ways to earn Slime Bucks that can be redeemed for discounts, earned items, and exclusive offers.

Earning Slime Bucks:

Purchase Products: Earn 1 Slime Buck for every $1 spent. (Restricted to verified and completed orders and once per order. Any returned or cancelled orders will deduct points from your Slime Bucks balance.)
Sign Up to the Site: Receive 5 Slime Bucks just for signing up. (Restricted to once per account.)
Find Hidden Coins: Locate hidden coins daily on our website to earn 1 Slime Buck per day. (Restricted to once a day per account.)
Answer Q&A Form Questions: Participate in our weekly Q&A to earn 5 Slime Bucks. (Restricted to one time per week per new question.)
Sign Up for Restock Emails: Get 5 Slime Bucks by subscribing to restock alerts. (Restricted to once per account.)
Rate Your Orders: Share your feedback on each order to earn 20 Slime Bucks. (Restricted to verified orders and once per order.)
Comment on Our Blog: Engage with our blog posts to earn 15 Slime Bucks per blog. (Restricted to first comment on each blog per account.)
Birthday Reward: Enter your date of birth on your profile and receive 100 Slime Bucks on your birthday! (Restricted to once a year per account and household.)

Redeeming Slime Bucks:

Subtotal Discount: Redeem 100 Slime Bucks for a $5 discount on your order.
10% Off Non-Sale Items: Get 10% off a specific category for 100 Slime Bucks. (Restricted to regularly priced slimes that are not on sale. Excludes DIY, combo, kits, collections, sets, non-slime extras and accessories, and newly released slimes. 10% off of your subtotal and does not cover shipping or tax fees.)
Free Empty 8oz Container: Use 30 Slime Bucks for $2.99 off a specific category. (This coupon does not cover shipping or tax on this item.)
$3 Off DIY's: Redeem 75 Slime Bucks for $5 off a DIY categorized slime.
Free 8oz Random Slime + Shipping: Enjoy a free slime for 250 Slime Bucks ($15.53 value). (This promo code DOES cover shipping for the item only but DOES NOT cover tax fees.)
25% Off Restock Slimes: Get 25% off a DIY or combo slime for 350 Slime Bucks. (Restricted to new restock slimes only. Find these slimes with the "NEW" ribbon on their product photo. The time that these slimes are in the restock category will vary.)

Program Restrictions:

Slime Bucks may have an expiration date; check your Slime Bucks account page for details.
Some Slime Bucks promo codes and discounts are not applicable on sale items and cannot be combined with other offers.
Restrictions apply for each promo code type and are outlined above for each reward type.
Must be 18 or over to sign up and earn Slime Bucks.
Slime Bucks cannot be redeemed for cash or applied in any other way.
Slime Bucks can expire, and the program may end at any time with or without notice.
If the shop shuts down or ownership changes Slime Bucks that are earned or owed are not guaranteed to roll-over.